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Privacy Policy

Bayport Laboratories
Effective Date: August 29, 2025
Last Updated: August 29, 2025

1. Introduction

Bayport Laboratories (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at bayportlab.com (the “Website”) or interact with our services.

Contact Information:

  • Company: Bayport Laboratories
  • Address: 4601 Interwood N Packway, Houston, TX 77032
  • Email: info@bayportlab.com

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our Website or services, we may collect:

Contact Information:

  • Name and title
  • Company name and position
  • Email address
  • Phone number
  • Mailing address

Business Information:

  • Project requirements and specifications
  • Product formulation needs
  • Manufacturing volume requirements
  • Timeline and budget information
  • Industry and market details

Communication Information:

  • Messages sent through contact forms
  • Email correspondence
  • Phone conversation records
  • Meeting notes and project discussions

2.2 Information Collected Automatically

When you visit our Website, we automatically collect:

Technical Information:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Device information
  • Referring website
  • Pages visited and time spent
  • Date and time of visits

Cookies and Tracking Technologies:

  • Session cookies for website functionality
  • Analytics cookies to understand website usage
  • Preference cookies to remember your choices
  • Marketing cookies for relevant content (with consent)

2.3 Third-Party Information

We may receive information about you from:

  • Business partners and referral sources
  • Industry directories and databases
  • Social media platforms
  • Credit reporting agencies (for business relationships)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Business Operations

  • Responding to inquiries and quote requests
  • Providing contract manufacturing services
  • Managing customer relationships and accounts
  • Processing orders and project requests
  • Scheduling facility tours and meetings

3.2 Communication

  • Sending project updates and status reports
  • Providing technical support and consultation
  • Sharing industry insights and company news
  • Marketing our services to potential clients
  • Following up on business opportunities

3.3 Website and Service Improvement

  • Analyzing website usage and performance
  • Improving user experience and functionality
  • Developing new services and capabilities
  • Conducting market research and analysis

3.4 Legal and Administrative

  • Complying with legal obligations
  • Protecting our rights and interests
  • Enforcing terms of service
  • Maintaining business records
  • Ensuring workplace safety and security

4. Legal Basis for Processing

We process your personal information based on:

  • Legitimate Business Interests: Providing manufacturing services, business development, and improving our operations
  • Contractual Necessity: Fulfilling manufacturing agreements and service contracts
  • Legal Compliance: Meeting regulatory and legal requirements in the cosmetics industry
  • Consent: When you agree to receive marketing communications or non-essential cookies

5. How We Share Your Information

5.1 We May Share Information With:

Service Providers:

  • IT and website hosting companies
  • Email marketing platforms
  • Customer relationship management systems
  • Payment processing services
  • Professional advisors (legal, accounting, consulting)

Business Partners:

  • Raw material suppliers (when necessary for your project)
  • Logistics and shipping companies
  • Industry associations and trade groups
  • Co-manufacturing partners (with your consent)

Legal Requirements:

  • Government agencies and regulators
  • Law enforcement when required by law
  • Legal proceedings and court orders
  • Protection of rights, safety, and property

5.2 We Do NOT:

  • Sell your personal information to third parties
  • Share client-specific formulation details without consent
  • Use your information for competitors’ benefit
  • Rent or lease customer lists

6. Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security updates and patches
  • Network firewalls and intrusion detection
  • Restricted access controls

Administrative Safeguards:

  • Employee training on data protection
  • Confidentiality agreements with staff
  • Regular security audits and assessments
  • Incident response procedures
  • Vendor security requirements

Physical Safeguards:

  • Secured facility access at our Houston location
  • Locked filing systems for physical records
  • Secure disposal of sensitive documents
  • Visitor access controls and monitoring

7. International Data Transfers

As a US-based company, your information is primarily processed in the United States. If we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Adequate protection standards
  • Contractual data protection clauses
  • Compliance with applicable privacy laws

8. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records as required

Typical retention periods:

  • Active customer data: Duration of business relationship plus 7 years
  • Prospect data: 3 years from last contact (unless you opt out)
  • Website analytics: 26 months
  • Email communications: 7 years for business records
  • Financial records: As required by applicable laws

9. Your Privacy Rights

Depending on your location, you may have the following rights:

9.1 General Rights

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Restriction: Limit how we process your information
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities

9.2 Marketing Communications

  • Opt-out: Unsubscribe from marketing emails at any time
  • Preferences: Update communication preferences
  • Do Not Call: Request removal from call lists

9.3 Cookies and Tracking

  • Browser settings: Control cookies through browser preferences
  • Opt-out tools: Use industry opt-out mechanisms
  • Analytics: Opt out of Google Analytics tracking

To exercise your rights, contact us at: info@bayportlab.com

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

10.1 Right to Know

You can request information about:

  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collection
  • Third parties with whom we share information

10.2 Right to Delete

Request deletion of your personal information, subject to certain exceptions.

10.3 Right to Opt-Out

Opt out of the sale of personal information (Note: We do not sell personal information).

10.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To make a CCPA request: Email info@bayportlab.com with “California Privacy Request” in the subject line.

11. Children’s Privacy

Our Website and services are designed for businesses and industry professionals. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

12. Third-Party Websites

Our Website may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices
  • New legal requirements
  • Enhanced security measures
  • Improved service offerings

We will notify you of material changes by:

  • Posting the updated policy on our Website
  • Updating the “Last Updated” date
  • Sending email notifications for significant changes
  • Other appropriate communication methods

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Bayport Laboratories
Privacy Officer
4601 Interwood N Packway
Houston, TX 77032

Email: info@bayportlab.com

For California privacy requests, please include “California Privacy Request” in the subject line.

15. Effective Date

This Privacy Policy is effective as of August 29, 2025 and applies to all information collected by Bayport Laboratories from that date forward.

This Privacy Policy was last updated on August 29, 2025. We recommend reviewing this policy periodically to stay informed about how we protect your information.